REFUND POLICY

Effective Date: 12/27/2023

Thank you for choosing Tranquil Designs LLC for your interior design needs. We strive to provide exceptional service and ensure your satisfaction. Please review our refund policy outlined below:
 

1.  Refund Eligibility:

   We offer refunds under the following circumstances:

• Project cancellation within 24hrs of signing the agreement.

• Failure to commence the project within 7 business days after the agreed start date.

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   2.  Non-Refundable Deposits:

• All consultation fees and design concept development fees are non-refundable.

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   3.  Timeframe for Refunds:

• Refund requests must be submitted within 5 days of the eligible circumstance.

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   4.  Cancellation Policy:

• Clients may cancel the project by providing written notice. Cancellation fees may apply based on the completed work.

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   5.  Scope of Services:

• Refunds are applicable to fees related to incomplete or unsatisfactory services. Products and third-party services are not eligible for refunds.

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   6.  Communication of Issues:

• Clients must promptly communicate any concerns or issues that may lead to a refund request to Deri Washington at deri@tranquil-designs

• Refund requests will be processed within 14 days of receiving all required documentation and information.

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   7.  Documentation Requirements:

• Clients must provide sufficient documentation supporting the refund request, such as photos, written descriptions, or other relevant evidence.

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   8.  Modification Clause:

• Tranquil Designs LLC reserves the right to modify this refund policy. Clients will be notified of any changes in advance.

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By engaging with Tranquil Designs LLC you agree to abide by this refund policy. For any questions or concerns, please contact Deri Washington at deri@tranquil-designs.com.

mailto: deri@tranquil-designs.comquil 

5101 Unicorn Drive Ste I
Wake Forest, NC 27587
Deri Washington
tel:984-269-7455